Shipping Process

Order Processing: During the order processing stage, our team carefully verifies the details of the order to ensure that all items are accurate and correct.

Packing: Once the order is confirmed, our packing team will begin packing the items to ensure their safety and integrity during transportation.

Tracking: Customers can use the tracking number provided by us to check the real-time location and estimated arrival time of their shipment on the shipping company’s website.

Delivery: When the goods arrive at their destination, the shipping company will contact the customer to arrange delivery to their doorstep or for pickup at a designated location.

Shipping Costs and Times

Shipping Costs: Shipping costs vary depending on the weight, volume, and destination of the order. These costs will be automatically calculated and displayed during checkout.

Shipping Times:

Order processing within 48 hours, estimated delivery 7-30 days (Global coverage)‌

1. ‌Middle East Region‌

   • Gulf Cooperation Council (GCC) countries (UAE/Oman etc.): ‌3-7 days‌‌
   • Other Middle Eastern countries (Iran/Saudi Arabia): ‌5-10 days‌‌

2. ‌Europe Region‌

   • Standard delivery: ‌10-18 days‌‌

3. ‌North America Region‌

   • USA/Canada: ‌15-25 days‌‌

4. ‌Asia-Pacific Region‌

   • East Asia (Japan/Korea/Hong Kong/Taiwan): ‌3-7 days‌‌
   • Southeast Asia (Singapore/Thailand): ‌5-15 days‌‌

5. ‌Other Regions‌

   • ‌Australia/New Zealand‌: ‌10-20 days‌‌
   • ‌South America Region‌
     • Major countries (Brazil/Chile): ‌12-20 days‌‌
   • ‌Africa Region‌
     • East Africa (Kenya/South Africa): ‌15-25 days‌‌
     • West Africa (Nigeria/Ghana): ‌20-30 days‌‌

• ‌Customs Delay‌: Shipments containing regulated items (e.g., batteries/liquids) may incur ‌1-3 days‌ of additional processing time‌‌.

• ‌Peak Season Impact‌: During high-demand periods like Black Friday/Christmas, ‌allow for a 3-5-day buffer‌ to mitigate delays‌‌.

All import duties, VAT, customs clearance fees, and other taxes or charges imposed by the destination country shall be borne solely by the recipient (customer).‌Upon arrival at the destination customs, you may need to provide required documentation or information for clearance and pay applicable fees directly to customs authorities or the carrier to complete the process.

‌Important Notice‌: Failure to pay duties promptly or cooperate with clearance procedures may result in delivery delays, return of goods, or additional storage charges. We strongly recommend consulting your local customs authority before ordering to estimate potential fees and budget accordingly.

We shall not be liable for any consequences arising from changes in import duty policies, customs clearance delays, or the customer’s failure to fulfill tax payment obligations. For further clarification, please contact your local customs office or logistics provider.

Please ensure that you provide an accurate shipping address and contact information so that the shipping company can contact you and deliver the goods smoothly.

In case of adverse weather conditions or force majeure events, there may be delays in the shipping time. We apologize for any inconvenience this may cause.

If you have any questions or need assistance regarding shipping, please feel free to contact our customer service team, and we will be happy to assist you.